Refund policy

2. Refund & Return Policy

We want you to love your Birch & Ash journal. If something isn't right, we're here to help.

Return window

You may return eligible items within 30 days of delivery for a full refund.

Eligibility

To be eligible for a return, your item must be unused and in its original condition — with no writing, marks, or damage to the pages or cover — and returned in its original packaging. Because our journals are keepsake products, items that have been written in or personalized cannot be returned.

The following are not eligible for return: gift cards, and items marked as final sale.

How to start a return

Email us at help@birchandash.com with your order number and the reason for your return. We'll reply with return instructions and the address to send your item to. Please do not send items back before receiving these instructions.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a tracked shipping method, as we cannot be responsible for items lost in return transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable.

Damaged or defective items

If your order arrives damaged or defective, contact us at help@birchandash.com within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, including any return shipping costs, at no charge to you.

Exchanges

The fastest way to exchange an item is to return the original (if eligible) for a refund and place a new order.

Lost or non-delivered packages

If tracking shows your order as delivered but you haven't received it, please contact us so we can help investigate with the carrier.